Life’s too short not to be happy…. and if you’re not happy with your purchase – then we’re not happy!
Items must be returned to us within 40 days of the original purchase date to be eligible for refund (online purchases only). Customer is responsible for coordinating return shipping and covering the cost. We are not responsible for packages lost or damaged in return shipment back to us. We encourage you to use tracking and in most cases, insurance.
Returns are accepted for any faulty or non-working items or any items that do not meet your expectations. To qualify for a refund you will need to include all original packaging and the item must be in the same new condition. All returns and exchanges online require a receipt.
Online returns will be processed within 10 days of arrival. Certain credit card companies can take up to 15 days after this to reflect refunds. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately.
Items that are received after 40 days from the original purchase will not be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on restocking fees or whether the item will need to returned to you. We are not responsible for covering the return shipping to you in the event of late returns. Items that are received without all tags attached and original packaging may not be accepted for return, due to the increase in return fraud.
To start a return, please get in touch with us at Support@CoolStoreStuff.club for details on how to return your item and to get a RMA number for the return shipment. You will need us to issue you an RMA number for most returns. If you have any questions regarding returning your order such as Incorrect Item, Damaged Merchandise, etc. , pleases let us know.
INCORRECT ITEM, DAMAGED MERCHANDISE, ETC.
Please let us know within 3 days of receiving your item if there is a problem with your shipment such as wrong size shipped by mistake or the item is damaged. Please simply email us at Support@CoolStoreStuff.club. If you suspect the damage is from shipment, please hold onto the box and shipping materials, as for insurance claims with our carrier, we may have to provide specific detailed photographs of the damage. They certainly do not make it easy for us.
RETURNS OF GIFTS
All returns and exchanges online require a receipt. If you are returning or exchanging a gift you received, please make sure to secure a receipt from the gift giver. For the return of online gifts, please email us at Support@CoolStoreStuff.club.
LOST OR MISSING SHIPMENTS
CoolStoreStuff.Club is not responsible for lost or stolen packages. We will do everything we can to help recover a package, but unfortunately stolen packages are happening more and more often, due to the prevalence of online retail. If a package has been noted as delivered, we are unable to file an insurance claim through USPS or UPS, as this is “proof of delivery.” If you receive notice that your package has been delivered, but is it nowhere to be found, please contact neighbors, roommates, co-workers, doormen, and landlords in the event that they have grabbed the package for you. Delivery services do not take responsibility for deliveries once they are delivered to the address noted.
Both USPS and UPS recommend that you contact local law enforcement and speak with your local delivery teams. It is likely you’re not the only one in your area that was affected that same day. We also encourage you to deliver orders to work places or locations where someone is present to accept your package in-person.
If your package is missing, but tracking shows that the package is still in transit, then we can file a claim to locate this package or get compensated for the lost merchandise and shipping costs. In this event, we will refund your order back to you. Please note that at sometimes in the year and during weather advisories, packages can be delayed for more than 10 days in transit. Please contact us at https://CoolStoreStuff.Club if you need help contacting the delivery service to help locate your package.
Thank you for your business; it means a lot to us and all of the entrepreneurs we support!